Refund Policy
RefundΒ Policy
At Ansoz, we strive to provide our customers with the best possible shopping experience. We understand that sometimes, a product may not meet your expectations or there may be unforeseen circumstances that require a return or refund. That is why we have implemented a comprehensive refund policy to ensure your satisfaction.
Returns and Refunds
Our return policy allows for returns within 7 days from the date of delivery. If you are not completely satisfied with your purchase, you may request a return and refund. However, customized products cannot be returned unless there is transit damage or other defects. To ensure a smooth return process, please capture a video while opening the package for the first time after delivery.
We shall process the return in 7-8 days, and the refund will be processed within 7-8 days thereafter.
Order Cancellations
In the event of unforeseen circumstances or events beyond our control, Ansoz reserves the right to cancel orders. If your order is cancelled, we will work with you to find the best alternative date or product. Alternatively, if you prefer a refund, we will reimburse the entire amount paid for the product.
Please note that the refund of order cancellations from a customer's end depends on the nature of the product and the time of cancellation. Once an order is placed, it cannot be cancelled. However, we offer the opportunity to change the product. If you wish to cancel, we will keep the amount in your account, and you can redeem it towards Ansoz within a period of 12 months from the date of the order.
Delivery
We understand the importance of timely delivery and strive to ensure that your items reach you as quickly as possible. Please ensure that you provide the correct delivery address along with a phone number when placing your order. We cannot be held responsible for any delays or non-delivery due to incorrect addresses or locked premises.
At Ansoz, we value your satisfaction and are committed to providing you with the best possible service. If you have any questions or concerns regarding our refund policy or any other aspect of your shopping experience, please do not hesitate to contact us. Our dedicated customer support team is here to assist you.