Refund Policy

 

At Ansoz, we want you to be fully satisfied with your purchase. This policy explains how returns, refunds and exchanges are handled.

Damaged or Defective Products

If your product arrives damaged or defective, you are eligible for a return and full refund. To process any damage claim, you must record a video while opening the package for the first time after delivery, and report the issue within 7 days of delivery. Once your claim is approved, we will process the return within 7-8 days, and the refund will be issued within 7-8 days thereafter.

Exchanges for Other Reasons

If you wish to change your product for reasons other than damage or defect, we offer an exchange only; a cash refund will not be issued in such cases. Exchange requests must be made within 7 days of delivery. Customized products can only be exchanged in case of  damage or manufacturing defects, and cannot be exchanged for reasons of personal preference.

Order Cancellations

You may cancel your order any time before it has been dispatched. Once your order has been handed over to our courier partner for shipment, it can no longer be cancelled. If you wish to cancel before dispatch, please contact our support team as soon as possible so we can process it in time. In the event that Ansoz needs to cancel an order due to unforeseen circumstances or events beyond our control, you will be offered an alternative product or delivery date, or a full refund of the amount paid, at your preference.

Delivery Responsibility

Please ensure that the delivery address and phone number provided at checkout are accurate and complete. Ansoz is not responsible for delays or non-delivery resulting from incorrect addresses or locked premises at the time of delivery.

Need Help?

If you have any questions or concerns regarding this policy, please contact our customer support team. We are happy to assist you.